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Industry Experience

Grocery and Large Scale Retail

Several of our most senior team members forged their experience in this sector, making our supply chain strategy solutions, knowledge and expertise truly world class.

Our work with clients in the sector has seen us solve problems across Australia, New Zealand, Singapore, Vietnam, Indonesia, Malaysia, Thailand, Papua New Guinea, USA, and China.

The industry supply chain problems we have solved and warehouse solutions we have provided across this sector include:

  • Distribution centre location and supply chain role strategies
  • Ecommerce and integration with bricks & mortar supply chains
  • Dealing with store format style and size changes
  • Supply Chains tailored for the fresh consumer
  • The role of distribution centre automation
  • Emergence of the need for the modern trade supply chain across South East Asia
  • Product availability improvement and inventory reduction through forecasting and replenishment process redesign
  • Incumbent industrial property and resolution of existing unwanted leases

Many of the largest retailers in the ASEAN region operate distribution networks today that were designed by XAct Solutions. Our proprietary network modelling application Sirius handles incredible complexity and scale in designing the optimal network for our clients.

We have faced network design challenges that involved processing well over a billion rows of raw transactional data along with data with integrity issues – and have successfully completed the task to help our clients understand the options for superior networks, and the benefits and costs associated with transitioning to an alternative.

We have a long standing partnership with the leading grocery operator in Vietnam. This program is focused on developing the first retail distribution facility in the country that embraces the use of automation. Saigon Co-Op

Our recent work has also seen us lead the largest ever warehousing outsourcing tender for a leading provider in ANZ. Our ability to effectively design and critique high volume automated distribution centre proposals will see a new benchmark in sustained cost and service for our client in this specialised area of distribution.

We have partnered with industry leaders across the region including:

  • BIGW
  • Coles
  • David Jones
  • Dick Smith
  • Foodstuffs
  • Harris Farm
  • Metcash
  • Myer
  • OfficeMax
  • Saigon Coop
  • Super Retail Group
  • Target
  • Vingroup
  • Woolworths

Client Challenge


With a growing and evolving market, Saigon Co-op needed to prepare for growth through improvement in efficiency and people capability.

The Situation:

  • Vietnamese economy growing rapidly (6% per year)
  • Changing demographics in the population
  • Existing processes very manual
  • Seeking to improve efficiency and people capability in anticipation of growth, with an automated DC and major change program

The Outcome:

  • DC design on track to reduce footprint by 10% and overall costs by 10%
  • Inventory reduced 5%
  • Transport costs reduced 5%
  • Pick productivity improved by 25%
  • People capability improved among current and emerging leadership
  • Outcomes exceeded original targets

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