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Freight and Logistics Solutions

Operations Control Tower

A Transport or Logistics Control Tower is the process of making the delivery network more visible to the client, enabling better control and enhanced customer service.

The process is underpinned by understanding and effectively managing each critical event in the supply chain and then optimising performance, as well as proactively managing customers’ expectations.

This is effectively enabled by resources and tools including planning, freight and transport management systems and effective in house and third-party relationships.

The goal is to provide enough real time information to reduce the complexity clients face when the logistics operations are disrupted. The Control Tower leverages technology, centralises resources and integrates effectively with outsourced partners into day to day activities.

Integrating centralised route design and optimisation activities into the clients Control Tower facilitates closed loop control of the delivery task and realisation of future benefits.

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